Privacy Policy

acquiron.co.uk

Last updated: 17 August 2026

1. Who We Are

This privacy policy explains how Acquiron collects, uses, stores, and protects personal data when you visit our website at acquiron.co.uk or contact us about our services.

Acquiron is operated by Acquiron Ltd (Company number 17403815).

Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: [email protected]
Website: acquiron.co.uk
ICO Registration Number: ZC225066

For the purposes of UK data protection law, Acquiron Ltd is the data controller of the personal data we collect through this website.

2. What Personal Data We Collect

When you use our website or contact us, we may collect the following personal data:

Via our website contact and enquiry forms:

Your name
Your email address
Your telephone number (including mobile number)
Your business name and nature of your business
Any information you provide in the message field of our forms

Via your use of our website:

Technical data including your IP address, browser type, device type, and pages visited (collected via website analytics tools as described in Section 8)
Cookies as described in Section 9

We do not collect payment card information directly — any payments are processed securely by our designated payment provider and we do not have access to your full card details.

3. How We Use Your Personal Data

3.1 To respond to your enquiry. When you submit an enquiry form, we use your contact details to respond to your message and discuss our services with you. The legal basis for this processing is our legitimate interests in responding to business enquiries and developing our business.

3.2 To provide our services. Where you become a client, we use your personal data to deliver, manage, and improve our services under our contract with you. The legal basis is the performance of a contract.

3.3 To send you information about Acquiron. If you have enquired about or used our services, we may contact you occasionally with updates, offers, or information about Acquiron's services. The legal basis for this is our legitimate interests in communicating with prospective and existing clients. You can opt out at any time by contacting us at [email protected].

3.4 To comply with legal obligations. We may process your personal data where necessary to comply with legal obligations including tax, accounting, and record-keeping requirements. The legal basis is compliance with a legal obligation.

3.5 To improve our website. We use analytics data to understand how visitors use our website and to improve our content and user experience. The legal basis is our legitimate interests in understanding and improving our business.

4. How Long We Retain Your Data

We retain personal data for no longer than is necessary for the purposes for which it was collected:

Enquiry data: if your enquiry does not lead to a commercial relationship, we will retain your data for up to 12 months from the date of your enquiry, after which it will be securely deleted.
Client data: where you become a client, we retain your data for the duration of our contract with you and for a period of 7 years following termination, to comply with HMRC record-keeping requirements and to protect our legal position.
Marketing communications: where we have contacted you about our services, we will retain sufficient data to honour any opt-out or unsubscribe request you make for 3 years.
Website analytics data: aggregated analytics data is retained for up to 26 months.

When personal data is no longer required, we will delete it securely.

5. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary to operate our business:

HighLevel Inc. — our CRM and automation platform. Enquiry data submitted through our website may be stored in their database. HighLevel is based in the USA. Transfers are protected by appropriate safeguards including UK-compliant Standard Contractual Clauses.
Email and communication service providers — including Mailgun (operated by Sinch), used to send and receive emails via our acquiron.co.uk domain.
Payment processors — where you become a client and pay via direct debit or card, your payment details are processed by our designated payment provider. We do not store payment card details.
Professional advisers — solicitors, accountants, and similar advisers who are bound by professional obligations of confidentiality.
Law enforcement or regulatory authorities — where we are legally required to disclose information.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection law.

6. International Transfers

Some of our service providers are based outside the United Kingdom. Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, including the use of UK International Data Transfer Agreements (IDTAs) or UK Addendum to Standard Contractual Clauses approved under the DPA 2018.

Our principal third-party provider, GoHighLevel, stores data in the USA and operates under appropriate transfer safeguards. Details are available at trust.gohighlevel.com.

7. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

Right of access — you can request a copy of the personal data we hold about you.
Right to rectification — you can ask us to correct inaccurate or incomplete data.
Right to erasure — you can ask us to delete your personal data in certain circumstances.
Right to restriction — you can ask us to restrict our processing of your data in certain circumstances.
Right to portability — you can ask us to provide your data in a machine-readable format in certain circumstances.
Right to object — you can object to our processing of your personal data based on our legitimate interests.
Rights in relation to automated decision-making — you have rights where decisions are made about you solely by automated means.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one calendar month. We will not charge a fee unless the request is manifestly unfounded, repetitive, or excessive.

We may need to verify your identity before processing your request.

8. Analytics

Our website uses analytics tools to help us understand how visitors use the site. This may include information about pages visited, time spent on pages, browser type, and device information. Analytics data is collected in aggregated or pseudonymised form where possible. You may be able to opt out of analytics tracking via our cookie consent tool.

9. Cookies

Our website uses cookies — small text files stored on your device — to help the website function and to collect analytics information.

Types of cookies we use:

Strictly necessary cookies: required for the website to function correctly. These cannot be disabled.
Analytics cookies: used to understand how visitors use the website. These are only set with your consent.
Functionality cookies: used to remember your preferences. These are only set with your consent.

When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies. You can manage or withdraw your cookie consent at any time by clicking the cookie settings link in the website footer.

10. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include secure HTTPS connections, access controls on our systems, and data processing agreements with all third-party providers.

However, no method of internet transmission or electronic storage is completely secure. While we use commercially reasonable means to protect your personal data, we cannot guarantee absolute security.

11. How to Make a Complaint

If you have a concern about how we handle your personal data, please contact us at [email protected] in the first instance. We will investigate and respond within 30 days.

If you remain dissatisfied with our response, you have the right to make a complaint to the Information Commissioner's Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically.